Shipping & Return

Shipping & Returns

At Austin-Luxe, we want to ensure a smooth and satisfying experience with every purchase. Below, you'll find details about our shipping and returns policies.

Shipping Policy

  • Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving payment confirmation. Once your order has been processed, you will receive an email with your tracking information.
  • Shipping Time: We aim to deliver orders within 5-7 business days. Please note that shipping times may vary slightly depending on your location and carrier circumstances.
  • Shipping Cost: Shipping rates are calculated based on your order’s size, weight, and destination. Final shipping costs will be displayed at checkout.

Note: We currently ship within [list specific countries, e.g., the United States only, if applicable].

Lost or Delayed Shipments

If you haven’t received your order within the expected timeframe, please contact us at Info@austin-luxe.com or (512) 788-4488. We’ll be happy to assist you in tracking your shipment or resolving any delays.

Return Policy

Your satisfaction is our priority, and we stand by the quality of our products. If you’re not fully satisfied with your purchase, you can return it according to our policy outlined below:

  • Return Window: Items are eligible for return within 30 days of the delivery date.
  • Conditions: Returned items must be in new, unused condition, with all original packaging and tags. Items that have been used, damaged, or are missing parts will not be accepted.
  • Return Process:
    1. Contact Us: To initiate a return, please reach out to us at Info@austin-luxe.com with your order number and reason for the return.
    2. Ship Your Return: Once approved, we will provide you with the return shipping address. Please note that return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and the credit will be applied back to your original payment method. Please note that it may take additional time for your bank to process the refund.

Exchanges

If you would like to exchange an item for a different size or product, please initiate a return and then place a new order. We currently do not offer direct exchanges.

Need Assistance?

If you have any questions regarding your order, shipping, or return, please feel free to reach out to our support team:

  • Email: Info@austin-luxe.com
  • Phone: (512) 788-4488
  • Address: 3341 75th Ave Suite GG, Landover, MD 20785

We’re here to make sure your Austin-Luxe experience is as seamless and enjoyable as possible!