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Shipping & Returns

At Austin-Luxe, we want to ensure a smooth and satisfying experience with every purchase. Below, you'll find details about our shipping and returns policies.

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Shipping Policy

• Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving payment confirmation. Once your order has been processed, you will receive an email with your tracking information.
• Shipping Time: We aim to deliver orders within 5-7 business days. Please note that shipping times may vary slightly depending on your location and carrier circumstances.
• Shipping Cost: Shipping rates are calculated based on your order’s size, weight, and destination. Final shipping costs will be displayed at checkout.

Note: We currently ship within [list specific countries, e.g., the United States only, if applicable].

Lost or Delayed Shipments

If you haven’t received your order within the expected timeframe, please contact us at Info@austin-luxe.com or (512) 788-4488. We’ll be happy to assist you in tracking your shipment or resolving any delays.

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Return Policy

Your satisfaction is our priority, and we stand by the quality of our products. If you’re not fully satisfied with your purchase, you can return it according to our policy outlined below:

• Return Window: Items are eligible for return within 30 days of the delivery date.
• Conditions: Returned items must be in new, unused condition, with all original packaging and tags. Items that have been used, damaged, or are missing parts will not be accepted.
• Return Process:
  1. Contact Us: To initiate a return, please reach out to us at Info@austin-luxe.com with your order number and reason for the return.
  2. Ship Your Return: Once approved, we will provide you with the return shipping address. Please note that return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and the credit will be applied back to your original payment method. Please note that it may take additional time for your bank to process the refund.

Exchanges

If you would like to exchange an item for a different size or product, please initiate a return and then place a new order. We currently do not offer direct exchanges.

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Need Assistance?

If you have any questions regarding your order, shipping, or return, please feel free to reach out to our support team:

• Email: Info@austin-luxe.com
• Phone: (512) 788-4488
• Address: 3341 75th Ave Suite GG, Landover, MD 20785

We’re here to make sure your Austin-Luxe experience is as seamless and enjoyable as possible!

Privacy Policy

Austin-Luxe is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, austin-luxe.com. By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect information from you in various ways, including when you visit our site, create an account, place an order, or interact with our content. The types of information we collect include:

Personal Information: Name, email address, phone number, shipping address, billing address, and payment details.
Non-Personal Information: Browser type, operating system, pages viewed, and time spent on our site.
Cookies and Tracking Technologies: To improve your experience, we may collect information using cookies and similar tracking technologies.

2. How We Use Your Information

Austin-Luxe uses the information collected for purposes such as:

• Processing and fulfilling your orders.
• Providing customer support.
• Personalizing your experience on our website.
• Sending order updates, promotional materials, and special offers (with your consent).
• Improving our website functionality and content.

3. Sharing Your Information

We may share your information with third parties in limited circumstances, such as:

Service Providers: We use trusted third-party companies to assist with our business functions, including payment processing, shipping, and email communications. These providers only have access to the information necessary to perform their functions.

Legal Obligations: If required by law, we may share your information to comply with a legal obligation or protect the rights and safety of Austin-Luxe, our users, or others.

Business Transfers: In the event of a merger, acquisition, or sale of Austin-Luxe, your information may be transferred to the new entity as part of the assets.

4. Security of Your Information

We take the security of your information seriously. Austin-Luxe implements various security measures to safeguard your personal data against unauthorized access, alteration, or disclosure. However, please note that no transmission method over the internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Access and Update: You can access and update your personal information by logging into your account on our website.

Opt-Out: If you wish to stop receiving promotional communications, you can opt out by following the unsubscribe instructions in any marketing email or by contacting us directly.

Cookies: You can adjust your browser settings to refuse cookies or to alert you when cookies are being used. Note that some site features may be affected if cookies are disabled.
6. Third-Party Links

Our website may contain links to other websites not operated by Austin-Luxe. We are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies for details on their practices.

7. Children’s Privacy

Austin-Luxe does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will delete it from our records promptly. If you believe we have received information from a child, please contact us at Info@austin-luxe.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of those changes.

9. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy, please contact us:

Email: Info@austin-luxe.com
Phone: (512) 788-4488
Address : 3341 75th Ave Suite GG, Landover, MD 20785

Thank you for trusting Austin-Luxe with your information. We value your privacy and are committed to protecting it.